Skyn AI

How can we help?

Answers to common questions about routines, skin analysis, and your account. Can't find what you need? We're a message away.

How do I set up a skincare routine?+
Go to Home and tap the + button to create a new routine. Choose Morning, Night, or Both, add the products you use in order, and set how often you'll follow it. Skyn AI tracks your streak automatically from there.
How does the AI skin analysis work?+
Upload a clear, well-lit photo of your face under AI Insights. Our model evaluates redness, hydration, pore visibility, and clarity, then explains what's improved and what to focus on next. Uploading photos every couple of weeks gives the most useful comparison.
What is "See Your Future Self"?+
It's an AI-generated visual projection showing what consistent skincare could look like after 90 days, based on the photo you upload. It's a motivational illustration, not a medical prediction β€” real results depend on your skin, routine, and consistency.
How do I cancel or change my subscription?+
Subscriptions are managed through your Apple ID. Go to iPhone Settings β†’ your name β†’ Subscriptions β†’ Skyn AI to change your plan or cancel. Changes take effect at the end of your current billing period.
Why did my streak reset?+
Streaks count consecutive days you've marked a routine complete. Missing a day resets that routine's streak, but your full history stays visible on the Calendar tab so you can always see your overall progress.
Is my photo data private?+
Yes. Your photos are used only to generate your personal analysis and are never shared or used to train models for other users. You can delete any uploaded photo at any time from Settings.
Is Skyn AI available on Android?+
Skyn AI is currently available on iOS only. We're evaluating Android based on demand β€” let us know you're interested via the contact email below.

Still stuck?

Send us a message and we'll get back to you personally β€” no bots, just a real reply.

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